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About Us
Nexus Pearls are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@nexuspearls.co.uk
Our Contact details:
Nexus Pearls
The Pearl Centre
50 Vyse Street
Birmingham
B18 6HR
United Kingdom
Phone: 0121 554 9999
Fax: 0121 554 0505
Email: sales@nexuspearls.co.uk
Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have a credit account with us, when you select the checkout you will be offered a choice of payment. These will be one of the following:
Credit/Debit card - We accept all major cards, apart from American Express, Diners Club and JCB.
Cheque Payment - We will issue you with a proforma invoice, and will look forward to receiving a cheque from you.
Purchase Order - We will process your order as normal, adding the invoice total to your monthly credit account.
If you are not registered for an account with us, please fill in the registration form and we will contact you shortly to verify your trade status. You will then be given an account on a proforma basis for the first transaction, which you may upgrade to a credit account on supplication of 2 trade references and your bank details.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Postage:
Please see the Postage page.
We have a flat rate of postage of £5.00 + V.A.T for UK orders.
EU orders are calculated at the checkout page, and vary depending on the nature of the goods. Please be aware when ordering from abroad you are liable for any duties or taxes that may be levied by your country.
Back Orders:
We aim to keep our site up to date, reflecting the products we currently have in stock.
Should your item not be in stock we will inform you as soon as possible and either offer a suitable alternative item or allow you to cancel your order.
VAT Charges:
All items are priced exclusive of UK VAT charges.
Credit Card Security:
Credit Card payments are processed by Protx Payment Services, one of the UK's leading and most secure e-commerce banking companies. This way you are guaranteed the utmost security with your transaction, as we never see your card details.
Guarantee
We guarantee your satisfaction. All of our products come with a 7 day guarantee.
If for some reason you are not happy with your purchace, please see our returns policy for details.
We aways strive for the best constancy that we can, but this can be affected by supply, so very slight variations may occur from the items pictured.
We will NEVER sell you goods of inferior quality to those you can see in the sample picture, any differences that may occur would be purely small, cosmetic and would not affect the value and quality of the item.
When buying pendants, we can guarantee the quality and carat of the chain supplied, but not the style. This may vary with availability.
While we can guarantee the quality and size of pearls, and their basic shape and colour, their being an organic product means that colours and shapes may not be an exact match to those pictured on the site, though they will always be as close as possible.
If there is ever a change in the basic design of a piece, e.g. a different type of diamond or a different style cap on a pendant, we will reflect this in the shown image as soon as we can and notify and customers awaiting orders in the meantime of the change.
Privacy Policy:
Nexus Pearls do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Keep you up to date with important information and new products
Returns Policy
If for some reason you are dissatisfied with your purchase, you can return goods to us within 7 days of receipt and request a full refund or replacement.
Returned items should be sent, along with their original packaging and any presentation cases that arrived with them, to:
Nexus Pearls,
1st Floor, The Pearl Centre,
50 Vyse Street,
Hockley,
Birmingham
B18 6HR
We will process your refund within 5 working days, or replace according to your requirements. Unfortunately, we cannot control the time it takes your card issuer to credit your account.
Made-to-measure and special order items will be accepted as returns only at our discretion, a small fee may be incurred in this instance for returning the goods to a generic form. Is does not include the unlikely event that they do not meet the specifications laid out in your order, or are otherwise faulty.
We will not accept Pearls as returns if their quality has been compromised by wear, e.g.:
- Pearls that have been sprayed with perfume, or have been tried on against heavily perfumed skin. Pearls absorb scent very quickly and perfume directly sprayed on can also corrode their surface. Any returned Pearls that arrive heavily scented will be classed as damaged goods, and not accepted as a return.
- Pearls that have a residue of cosmetics such as makeup or hairspray. These do not just "dirty" the pearls, they can corrode the surface and so these would be counted as damaged goods, and not accepted as a return.
(As covered by regulations 13(c) and 17 of the EU Distance Selling Directive)
You would be responsible for the cost of returning any goods. We would strongly recommend using special delivery, recorded or registered post when returning any goods, for your own protection in this instance.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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